Resolved -
This incident has been resolved.
May 28, 10:48 PDT
Update -
The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you continue to experience any performance issues please reach out to support@ziphq.com for further assistance.
May 28, 10:27 PDT
Monitoring -
The team has deployed a fix and is currently monitoring the status of the platform.
May 28, 10:22 PDT
Identified -
The team has identified the root cause of the service degradation and is currently implementing a fix.
May 28, 09:47 PDT
Investigating -
Zip is experiencing some issues with performance across the product. You may experience performance issues or have trouble accessing the platform during this time. The team is currently investigating for a root cause.
May 28, 09:38 PDT
Completed -
The scheduled maintenance has been completed.
May 27, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 15:00 PST
Scheduled -
All customers will be scheduled for a platform upgrade over the next six months. Email notifications will be sent with migration dates and an accompanying help center article with more information.
Key details to note: - We reserve the right to reschedule your migration at any time. If this occurs, you will be notified of your new migration date. - On your scheduled migration date, the platform upgrade will occur automatically over a weekend (Friday night through Sunday evening). - During the migration window, users should not create new records or edit existing ones. Users who normally have access to create or edit records will temporarily lose that ability until the migration is complete. - We will not redirect user traffic. Instead, a banner will appear in your environment to notify users that creating or editing records (vendors, requests, POs, invoices, etc.) is unavailable during the migration. - For additional details on changes introduced with this upgrade, please refer to our Help Center article here - http://bit.ly/47IvMet
Feb 24, 14:59 PST